Job Description

Job TitlePatient Service Representative (PSR)Job DescriptionThe Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient. This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person and is responsible for all paperwork associated with patient registration.Essential Functions/ResponsibilitiesGreeting and welcoming patientsOrganizing and coordinating patient in-take and other appointmentsAccurately enters/updates patient information in systemAssisting patients with completion of paperwork when necessaryScanning, updating and filing medical recordsAnswering phone calls, questions, etc. in a prompt and polite mannerProcessing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)Handling cash and co-payments accurately and responsiblyProviding outstanding customer service to every patientInforming site manager or assistant site manager of waiting room wait times, patient inquiries, etc.QualificationsA High School Degree or GEDHappy, welcoming, and can-do attitude with patients and coworkersExperience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferredExcellent verbal, written, and interpersonal communication skillsDetail-oriented and a team playerComputer Proficiency and superior keyboarding skills (approximately 55 wpm)Flexible/adaptable nature to work in a continuously evolving environmentPassion for helping others in a healthcare environmentAbility to effectively interact with physicians, patients and other staff membersBilingual language skills required or preferred based on site location.Physical RequirementsAbility to sit and stand for periods of time. Heavy computer use required.Pay Rate: $18.25 per hourThe provided compensation amount is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.Total Rewards at VillageMDOur team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.Equal Opportunity EmployerOur Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.Safety DisclaimerOur Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, or file a complaint at

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